Customer Service

Shipping Questions

What are your shipping fees?

Laurenmoshi.com offers FREE shipping on all US apparel orders by UPS Ground excluding Alaska and Hawaii. Items usually ship by next business day and have a transit time of approximately 4-6 business days, however arrival time is not guaranteed. If you want a guaranteed arrival time, you may want to purchase an upgraded shipping option. We do not process orders over the weekend, so orders placed on Friday will not usually ship until Monday. Please note that all orders over $500 will require a signature by recipient upon delivery. ***Current rates are listed below and subject to change based on UPS pricing.

Clothing:

Shipping Rates (U.S.)	First Item	Additional Items
UPS Ground	Free	Free
UPS 3 Day Air	$7	Free
UPS 2 Day Air	$12	$4 / each
UPS Next Day Saver	$26	$8 / each

Canvas Park:

Shipping Rates (U.S.)	First Item	Additional Items
UPS Ground	$7	$5 / each
UPS 3 Day Air	$12	$5 / each
UPS 2 Day Air	$26	$5 / each
UPS Next Day Saver	$26	$10 / each

Do you ship internationally?

At this time we do not ship internationally, if you have any questions about this please contact customerservice@laurenmoshi.com

When will my order be shipped? When will I receive my order?

Items usually ship by next business day and have a transit time of approximately 4-6 business days, however arrival time is not guaranteed. If you want a guaranteed arrival time, you may want to purchase an upgraded shipping option. We do not process orders over the weekend, so orders placed on Friday will not usually ship until Monday.

How do I track my order

Once your order has been shipped you will receive an email confirmation with a UPS tracking number, that can be used to track the status of your package at www.ups.com/tracking/tracking.html

Do you ship to PO boxes?

For security purposes, we do not ship to PO boxes

Ordering Questions

How do I know that my order was processed?

After your order is placed you will receive an email confirmation with an order number that your order has been processed. Then usually by next day you will receive email confirmation with tracking number and confirming that your order has been shipped.

What does it mean if an item is backordered?

If an item you have ordered is backorder then this means that it is not in stock and it will usually take approximately 4-14 days to get back in stock.

How do I edit or cancel my order?

If you need to edit or cancel your order please contact customer service at customerservice@laurenmoshi.com and they can help you.

What are my payment options?

All major credit cards

When will my credit card be charged?

Your credit card will be charged immediately after placing your order.

Is it safe to buy over the Internet?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department. You will have an opportunity to change these selections by sending us an e-mail us at our Customer Service Department at customerservice@laurenmoshi.com

Return/Exchange Questions

What is your return/exchange policy?

We are not happy unless you are!
*Items purchased from LaurenMoshi.com are eligible for a full refund excluding shipping costs subject to the previsions listed below. Our exchange policy allows exchanges within 30 days of purchase.
*Items returned and/or exchanged must be unworn, unwashed, unused, undamaged and with all original tags attached. Items must be received within 30 days of purchase.
Certain products are available exclusively online through the Sites. These products may have limited quantities and are subject to return or exchange only through the Sites according to the applicable return policy.
LaurenMoshi.com utilizes meticulous quality control, but if for some reason, you receive a damaged, defective or incorrect item purchased, please contact our customer service department immediately at customerservice@laurenmoshi.com

How should I ship & package my return/exchange?

Please email customer service, with your invoice number and indicate whether you are exchanging or returning this item. For exchanges please let us know the desired style and size so we can place it ‘on hold’ for you and assure it does not sell out while your exchanged item is being returned to us. When returning an item, we expect items to be returned in the same condition that it was received by you, and request you utilize the original packaging materials, then, place your original invoice in the box to be returned, and be sure to indicate in writing on the invoice whether the item is being exchanged or returned. All exchanges & returns should be sent to:

Lauren Moshi
2020 Camfield Ave
Commerce, CA. 90040

For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. LaurenMoshi.com is not responsible for items damaged or lost in transit.

When will my credit card be refunded

Upon receipt of returned merchandise (*pursuant to the above return instructions) a full refund will be issued to your credit card within 7 business days.

How long does it take for an exchange?

Once the merchandise is received for an exchange it will be processed within 7 business days and then new merchandise will be shipped.

What should I do if I ordered something in the wrong size?

Email customer service right away at customerservice@laurenmoshi.com and provide them with your order number and that you made a mistake when ordering and if the shipment has not left yet they will adjust the order if possible. If the order has shipped, then it will need to follow the exchange policy.

Miscellaneous

Do you offer gift certificates?

Not at this date.

Are the products on the website the same as the stores?

Certain products are available exclusively online through the Sites. These products may have limited quantities and are subject to return or exchange only through the Sites according to the applicable return policy.