Customer Service

Shipping Questions

What are your shipping fees?

Laurenmoshi.com offers FREE shipping on all US apparel orders by UPS Ground excluding Alaska and Hawaii. Items usually ship by next business day and have a transit time of approximately 4-6 business days, however arrival time is not guaranteed. If you want a guaranteed arrival time, you may want to purchase an upgraded shipping option. We do not process orders over the weekend, so orders placed on Friday will not usually ship until Monday. Please note that all orders over $500 will require a signature by recipient upon delivery. ***Current rates are listed below and subject to change based on UPS pricing.

Clothing:

Shipping Rates (U.S.)	First Item	Additional Items
UPS Ground	Free	Free
UPS 3 Day Air	$7	Free
UPS 2 Day Air	$12	$4 / each
UPS Next Day Saver	$26	$8 / each

Canvas Park:

Shipping Rates (U.S.)	First Item	Additional Items
UPS Ground	$7	$5 / each
UPS 3 Day Air	$12	$5 / each
UPS 2 Day Air	$26	$5 / each
UPS Next Day Saver	$26	$10 / each

Do you ship internationally?

At this time we do not ship internationally, if you have any questions about this please contact customerservice@laurenmoshi.com

When will my order be shipped? When will I receive my order?

Items usually ship by next business day and have a transit time of approximately 4-6 business days, however arrival time is not guaranteed. If you want a guaranteed arrival time, you may want to purchase an upgraded shipping option. We do not process orders over the weekend, so orders placed on Friday will not usually ship until Monday.

How do I track my order

Once your order has been shipped you will receive an email confirmation with a UPS tracking number, that can be used to track the status of your package at www.ups.com/tracking/tracking.html

Do you ship to PO boxes?

For security purposes, we do not ship to PO boxes

Ordering Questions

How do I know that my order was processed?

After your order is placed you will receive an email confirmation with an order number that your order has been processed. Then usually by next day you will receive email confirmation with tracking number and confirming that your order has been shipped.

What does it mean if an item is backordered?

If an item you have ordered is backorder then this means that it is not in stock and it will usually take approximately 4-14 days to get back in stock.

How do I edit or cancel my order?

If you need to edit or cancel your order please contact customer service at customerservice@laurenmoshi.com and they can help you.

What are my payment options?

All major credit cards

When will my credit card be charged?

Your credit card will be charged immediately after placing your order.

Is it safe to buy over the Internet?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department. You will have an opportunity to change these selections by sending us an e-mail us at our Customer Service Department at customerservice@laurenmoshi.com

Return/Exchange Questions

What is your return/exchange policy?

We are not happy unless you are!
*Items purchased from LaurenMoshi.com are eligible for a full refund excluding shipping costs subject to the previsions listed below. Our exchange policy allows exchanges within 30 days of purchase.
*Items returned and/or exchanged must be unworn, unwashed, unused, undamaged and with all original tags attached. Items must be received within 30 days of purchase.
Certain products are available exclusively online through the Sites. These products may have limited quantities and are subject to return or exchange only through the Sites according to the applicable return policy.
LaurenMoshi.com utilizes meticulous quality control, but if for some reason, you receive a damaged, defective or incorrect item purchased, please contact our customer service department immediately at customerservice@laurenmoshi.com

How should I ship & package my return/exchange?

Please email customer service, with your invoice number and indicate whether you are exchanging or returning this item. For exchanges please let us know the desired style and size so we can place it ‘on hold’ for you and assure it does not sell out while your exchanged item is being returned to us. When returning an item, we expect items to be returned in the same condition that it was received by you, and request you utilize the original packaging materials, then, place your original invoice in the box to be returned, and be sure to indicate in writing on the invoice whether the item is being exchanged or returned. All exchanges & returns should be sent to:

Lauren Moshi
2012 Camfield Ave
Commerce, CA. 90040

For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. LaurenMoshi.com is not responsible for items damaged or lost in transit.

When will my credit card be refunded

Upon receipt of returned merchandise (*pursuant to the above return instructions) a full refund will be issued to your credit card within 7 business days.

How long does it take for an exchange?

Once the merchandise is received for an exchange it will be processed within 7 business days and then new merchandise will be shipped.

What should I do if I ordered something in the wrong size?

Email customer service right away at customerservice@laurenmoshi.com and provide them with your order number and that you made a mistake when ordering and if the shipment has not left yet they will adjust the order if possible. If the order has shipped, then it will need to follow the exchange policy.

Miscellaneous

Do you offer gift certificates?

Not at this date.

Are the products on the website the same as the stores?

Certain products are available exclusively online through the Sites. These products may have limited quantities and are subject to return or exchange only through the Sites according to the applicable return policy.

Is it safe to give my Credit Card information on your website?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department. You will have an opportunity to change these selections by sending us an e-mail us at our Customer Service Department at customerservice@laurenmoshi.com

Privacy Policy

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department at: customerservice@laurenmoshi.com

Welcome to LaruenMoshi.com

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE. IF YOU VISIT OR SHOP AT LaurenMoshi.com, YOU ACCEPT THESE CONDITIONS. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our Customer Service Department by emailing: customerservice@laurenmoshi.com

Information about you is collected and stored when you enter into this Web site and provide it to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site.

Certain other information may be collected and stored automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.

Like many Web sites, we may also use "cookies" (files stored on your computer's hard drive by your browser.) Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Cookies are not used on this Web site to store your account information; this information is stored securely on this Web site's server. When you log in at this Web site with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of this Web site. Cookies are also used to track the identity of the Web site you visited immediately prior to visiting this Web site; otherwise, we do not track information about your use of other Web sites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web site.

We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

This Web Site is a general audience website and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information to us and you should use this Web Site only with the involvement of a parent or guardian.

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy.

We may engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of laurenmoshi.com, or any of our respective affiliates, business partners, customers or others.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information generally is shared in an aggregated form.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that LaurenMoshi.com’s respective assets are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, LaurenMoshi.com would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department. You will have an opportunity to change these selections by sending us an e-mail us at our Customer Service Department at customerservice@laurenmoshi.com

Or write to us at:
Lauren Moshi
2012 Camfield Ave
Commerce, CA 90040

It should be noted that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.

This Web site may contain links to Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of when you leave this Web site and to read the privacy policies of each and every Web site that you visit. If you have accessed this Web site through a link from certain of our advertising or marketing partners, this Web site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.

If we make any material changes to this Privacy Policy, we will post a notice on this Web site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred.

Terms of Use

TERMS AND CONDITIONS OF USE:

Welcome to LaruenMoshi.com

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE. IF YOU VISIT OR SHOP AT LaurenMoshi.com, YOU ACCEPT THESE CONDITIONS. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our Customer Service Department by emailing: customerservice@laurenmoshi.com

Privacy

PLEASE REVIEW OUR PRIVACY NOTICE, WHICH ALSO GOVERNS YOUR VISIT TO LaurenMoshi.com TO UNDERSTAND OUR PRIVACY PRACTICES.

USE OF THIS SITE

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by LaurenMoshi.com and they are protected by copyright, trademark and other laws. Nothing in this site may be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of the referenced material. Furthermore, you may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. LaurenMoshi.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of LaurenMoshi.com. No license is granted for this site or any portion of this site. Nothing may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of LaurenMoshi.com. In addition, no permission is granted to either create or maintain any link from another Web site to any page on this Web Site without our prior written permission. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is strictly prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time.