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Lauren Moshi
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    Shipping & Returns Tab

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    • Shipping & Returns Tab

    Free Shipping & Returns on All Orders in the Continental US!

    US Orders are shipped via UPS using the following rate scale:

    Shipping Method Cost Delivery Times
    Three-Day Select $10.95 & Up 5-7 Business Days
    Second Day Air* $19.95 & Up 2 Business Days
    Next Day Air* $29.95 & Up 1 Business Day


    *For Second Day and Next day shipping, orders must be placed before 2:00 P.M. PST to be shipped the same day. Packages will be shipped and delivered Monday - Friday (excluding holidays).

    Business days are limited to Monday through Friday, 7:00 A.M. to 5:00 P.M. PST. We do not ship on Saturdays, Sundays, or holidays and we do not ship to P.O. Boxes. Please allow an average of one additional business day for processing and note that your order may be shipped in multiple packages at no extra charge to you.

    For complete details, click here.

    Return Options:

    While we take pride in all our LAUREN MOSHI products, if you are not satisfied with your online purchase we are happy to assist you with a return by mail or at a store location closest to you.

    Please view our Return & Exchange policy here.

    • Lauren MoshiHome
    • Shipping & Returns Tab

    Free Shipping & Returns on All Orders in the Continental US!

    US Orders are shipped via UPS using the following rate scale:

    Shipping Method Cost Delivery Times
    Three-Day Select $10.95 & Up 5-7 Business Days
    Second Day Air* $19.95 & Up 2 Business Days
    Next Day Air* $29.95 & Up 1 Business Day


    *For Second Day and Next day shipping, orders must be placed before 2:00 P.M. PST to be shipped the same day. Packages will be shipped and delivered Monday - Friday (excluding holidays).

    Business days are limited to Monday through Friday, 7:00 A.M. to 5:00 P.M. PST. We do not ship on Saturdays, Sundays, or holidays and we do not ship to P.O. Boxes. Please allow an average of one additional business day for processing and note that your order may be shipped in multiple packages at no extra charge to you.

    For complete details, click here.

    Return Options:

    While we take pride in all our LAUREN MOSHI products, if you are not satisfied with your online purchase we are happy to assist you with a return by mail or at a store location closest to you.

    Please view our Return & Exchange policy here.

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      Terms of Understanding

      ♡ In not-so legal terms, but in hopes of understanding... ♡

      Due to increased volume & the impact of COVID-19, we are experiencing delays in processing & fulfilling orders.

      With the increased amount of delayed deliveries by both UPS & USPS, as well as the above, we've had to temporarily limit shipping options for a better chance at meeting your expectations while we continue to work on a better solution.

      All Masks are in stock & ship within 1-2 days.

      All other products ( not labeled "PRE-ORDER" ) apply to the following available Shipping options:

      1. Free Ground Shipping* Covid-19 Processing Time 7-10 Days ( calculated in business days from time of order by time in which we estimate we will fulfill ) - Not exact & subject to stock on hand. 
        Some orders may ship in as little as 1-2 days while others may go beyond.

      2. UPS® Ground - This option will push your order towards the top of the queue & help expedite fulfillment of part or the entire order.
        If some of your items are not available, we'll use this method to split shipments based on availability - If your order contains a mask or masks combined w/ any other items that can't be fulfilled immediately, masks will be the first to ship.

      3. USPS Priority Mail ( Masks Only ) Flat Rate - This option will only appear if you have masks & masks alone in your cart. Priority Mail’s two and three day service commitments now will be extended to three & four days.
        Local 1-day Priority Mail will not change.

      All orders placed before 2pm PST ( M-F ) are considered received that day counting as day 1 in the order processing timeline.

      **Not all of the products 'available' at laurenmoshi.com are actually stocked. 
      Cashmere is hand sewn & made to order. 
      Roughly 70% of all available products are also made to order.

      While this previously hasn't been an issue to print, pack & ship the same day an order was placed, it has become the new daily struggle today as we've been ordered by the city to operate w/ a minimal crew.

      In exact terms, we're now operating at 75% less than that of the pre-apocalypse while orders have increased well over 100%. 
      And with that, there's all the precautions in place to ensure a safe & healthy environment for those in the building as well as the extra measures to ensure all product & packaging is beyond clean & sterile. 

      We'll be updating the info here as we're able to come up w/ solutions. 
      Check the FAQs section for more info as well. 

      Discount codes & promotions are limited to 1 per order & 1 per household.

       Thanks so much for the love & continuous support... :))
      '#laurenmoshifam'