Hey Elina
So sorry about all of this!
I'm sorry to hear the experience with these products was not to your liking, thats definitely not what we want. As for the Chantria pant they are an oversized fit and we do recommend sizing down, if you have any questions on the fit please feel free to reach out I'll be more than happy to help.
Please let me know if you would like to exchange these items or return, and I can create a return for Anela sweater and the Chantria pant and email you a return label
Here's a 15% off code you can use on your next purchase: Elina15
Thanks so much for your patience and understanding!! :))
Monique